One of the most fascinating observations I've made from user testing is that users often say things that contradict what they actually do. It’s those times when...
Read moreThe Modal That Didn't Matter: Guard the Principles, Not the Pixels
During the nascent stages of my company's design system, my team had a debate about the right type of edit view for our users. There were a couple of different perspectives and no one willing to compromise on their position. I advocated for...
Read moreThe Minivan is PROOF that User Preference is NOT UX
As we counted down the nine months, among the typical pregnancy pleasantries with family, friends, and strangers, we were often asked if we were getting a minivan. But the question is inextricably packaged with a light-hearted condolence and a tinge of pity.
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